Exchanges,
Returns & Refunds
Your satisfaction
is our goal.
Try
it on
Like
you, we are
reasonable. If you think you might like a suit but aren't 100% sure,
we encourage you to order it, try it on (wearing your panties, please),
look in
a
full length mirror, ask your girlfriend, ask your husband or boyfriend,
ask your cat, then decide for yourself. If you love everything about it,
great.
If it
isn't
quite right for you, please check the size.
Do
you have the right size?
The
Cruise 2010 Collection revised the enthusiastic size modifications that
were made in the Cruise 2009 Collection. At that time, the sizing of
all suits in the Anne Cole Collection (including the Lingerie Maillot)
were adjusted to conform with current industry guidelines. The
2010 Maillot is slightly larger than the long running
Classic, the proportions are more like your own & once you have the
correct size, you will be even more in love with the way
you feel in this suit. For an even roomier fit, please
order from the Cruise 2009 collection.
The Anne Cole Lingerie Maillot still comes in Sizes 6, 8, 10, 12, 14 and 16. Many
of our customers can wear two or even three sizes comfortably (depending on whether
they prefer a snug, perfect or loose fit) although one of those will feel right & fit "best". When
ordering from the 2010 Collection, please keep in mind that the fit is slightly
looser than the Classic Lingerie Maillot (but not as loose as the Updated Maillot
from 2009).
We suggest that, to be sure, you order & try on both your usual size and
a size smaller.
Still
not right?
If you have the correct size but it still isn't giving you that great feeling,
please wrap it up right away and
return it. You will receive a full refund as long as you mail it
30 days or
less from the date you received it.
Don't procrastinate. If
you hold the suit more than 30 days, there
will be a
restocking fee deducted from your refund amount or credit value. If you
return it 30 to 60 days from receiving it, 1/3 will be deducted
from your
refund amount or exchange credit. If you have the suit more than 60 days,
the
deduction is 2/3. We will accept returns that are sent up to 90 days
from
receipt. Don't procrastinate.
Treat
it right
This is important.
If you follow the washing instructions, your suit will
last a long time, keep its color and shape, and be a source of happiness for you.
Be
happy
Once in a blue
moon, something is amiss, and a suit fails to live up to your expectations
after trying it on, wearing it, and taking proper care of it. In the
rare
instances
where this is the case, we would like to have the suit back, please, and
we'd like you to have a new suit in its place. If you prefer
a refund, of course,
we will issue one.
How
to return
Please send
returns back to us via US Post Office Insured Priority Mail. Keep the insurance
receipt in case the package is lost in the mail! Enclose a note including
your e-mail address or a copy of your e-mail order confirmation and order number,
telling us briefly about the problem, and whether you'd like an exchange or a
refund.
Send it to
us at:
The Clothing Studio, PO Box 8301, Cruz Bay, St. John, USVI 00831
If
you need to contact us about a return
Please
do so via e-mail
custserv@clothingstudio.com
Or by phone
(340)
776-6210
Anne
Cole and The Clothing Studio-both excellent companies
Over
and over, through a decade long professional relationship, we have seen that
Anne Cole is a company we enjoy doing business with--an
excellent company. They produce top quality products, stand behind them, set
trends with their styles, and are completely professional--they do
what they say they
will do. They understand and respond to women in the same way that we do. Friendly.
Reasonable. Concerned that you not just tolerate wearing a swimsuit,
but that
you actually LIKE it, FEEL GOOD in your swimsuit, and have added CONFIDENCE because
you are wearing it, LOOK FORWARD to putting it on and actually appearing
in public
in it, and can genuinely SMILE while you're wearing it.
At The Clothing
Studio, and at Anne Cole, we believe that when we sell you a swimsuit,
we have a responsibility that it perform to these expectations. The Clothing
Studio
has been in business for more than 30 years, since 1978. Cole was founded in
1925-almost 90 years ago! Both our companies know that making your satisfaction
our highest
priority is good business and sets us apart as companies you can rely on.